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HP2-I57 Latest Learning Materials & HP2-I57 Study Tool

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q12-Q17):

NEW QUESTION # 12
Name two specific pain points a customer might have that HP Premium+ Support Services can help address.
(Select two.)

A. Customer needs to focus on CapEx rather than OpEx.
B. Employees are less productive due to maintenance issues.
C. Customer is not set up for remote or hybrid working.
D. Customer is facing increased cyberthreats.
E. Changing trends have had a negative impact on business performance.

Answer: B,C

Explanation:
HP Premium+ Support addresses several critical pain points for customers. First, it helps organizations whose employees are less productive due to maintenance issues (C) by providing proactive device monitoring and predictive analytics, which helps reduce downtime and maintenance-related delays. Second, for companies not yet equipped for remote or hybrid working (D), HP Premium+ Support offers services such as remote monitoring, enhanced security, and collaboration tools that make the transition to hybrid work more seamless and secure

NEW QUESTION # 13

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated

Here is the correct matching of theHP Hardware Support Services Add-on Support Care Packwith the features it provides:
* Accidental Damage ProtectionSupport features the Care Pack provides: Allows customers to avoid out-of-pocket repair or replacement costs caused by events such as unpredictable drops, spills, or electrical surges.
* Travel CoverageSupport features the Care Pack provides: Includes Pick-up and Return and HP Care.
* Defective Media RetentionSupport features the Care Pack provides: Allows customers to keep their defective hard drives that require warranty replacement with replacement drives at no additional cost.
These add-on services offer extended protection beyond the basic warranty, helping customers mitigate costs and enhance coverage for specific scenarios

NEW QUESTION # 14
The method used to install HP software to enable service on each device that is entitled to HP Premium+ Support coverage depends on which condition?

A. Whether the service will cover HP devices only or HP and non-HP devices
B. Whether the PC models are G10+ models vs. G8/G9 models
C. Whether you are an HP Synergy, Power, or Power Services partner
D. Whether the service is for an existing customer that purchased a stand-alone service or a new customer that purchased the service as part of a hardware deal

Answer: A

Explanation:
The method for installing HP software to enable Premium+ Support coverage on each device depends on whether the service will be extended to HP devices only or include non-HP devices (B). For HP devices, the installation process is straightforward through the HP software stack. However, when non-HP devices are included, additional considerations may be required to ensure compatibility and monitoring across a heterogeneous fleet. This distinction influences the deployment method, ensuring full service coverage regardless of the device manufacturer

NEW QUESTION # 15
A customer with a hybrid workforce and overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles, with unique device specifications, and across different locations. Management is concerned about asset tracking, deployment, and management with the refresh.
How would HP Configuration and Deployment offerings help this customer?

A. By automating and streamlining asset management and physical device tracking using Predefined Asset Tagging
B. By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
C. By offering 1TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
D. By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications

Answer: A

Explanation:
HP Configuration and Deployment services help customers manage a hybrid workforce by offering solutions such as Predefined Asset Tagging, which automates and streamlines asset management and tracking. This feature is particularly useful for companies dealing with large-scale device rollouts, ensuring that every device is easily trackable and configured according to the organization's needs. It helps alleviate the IT team's workload by managing devices more efficiently across different locations and roles

NEW QUESTION # 16
Which statements are true about HP Premium+ Support end user alerts? (Select three.)

A. Only non-hybrid employees can receive end user alerts directly on their device.
B. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
C. End users cannot snooze the alerts.
D. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
E. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.

Answer: B,D,E

Explanation:
HP Premium+ Support provides predictive alerts that notify end users directly on their device's notification tray (C). The alerts help streamline issue reporting, enabling users to quickly create a service case and specify repair details (E). If preferred, IT administrators can manage these alerts through an optional dashboard and can choose to disable them for end users (B), giving flexibility in alert management
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

NEW QUESTION # 17
......

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